The ability to reopen your account depends on the type of restriction applied to it.
Cooling-off period
If your account was placed under a Cooling-off period:
Your account remains accessible, but betting and payments are disabled.
You can change the Cooling-off period to 24 hours.
Once the Cooling-off period ends, full access is restored automatically.
You can simply log in and continue using your account as usual.
Self-exclusion
If your account is under Self-exclusion:
Your account is fully blocked for the selected period (1 to 365 days).
You cannot access or use your account during this time.
Self-exclusion cannot be canceled or shortened early, even upon request.
Once the selected self-exclusion period ends, your account will be automatically reactivated, and you will be able to log in again.
Need help?
If you are unsure about your account status or need further assistance, please contact our Support Team. They will help you understand your options and guide you through the process.