Here are some common issues you may face during the verification of your account and how to resolve them.
Camera access
Make sure to give an app or website access to your camera before starting the verification process. To do this, follow these easy steps:
Go to Settings.
Open the Apps section.
In the search bar, type Spinarium.
Tap App Permissions.
Tap Camera.
Select "Allow only while using the app".
Return to the Spinarium app.
Complete the verification process.
Verification Failed
If you have uploaded all the requested documents but your account has not yet been verified, please contact our Support Team for assistance.
There are several reasons why your verification may not have been completed, including:
The wrong document was uploaded.
The document is blurry, cropped, or partially visible.
Some required information is missing or unreadable.
The document has expired or does not meet our verification requirements.
Additional information or documents are needed to complete the verification process.
Our Support Team will review your case, explain what is missing or incorrect, and guide you through the next steps. If additional documents are required, they will let you know exactly what needs to be provided so your verification can be completed as quickly as possible.