If the amount has been deducted from your payment method but hasn't appeared in your account balance, please allow 15–60 minutes for the deposit to be processed. Processing times may vary depending on your payment provider.
If your deposit hasn't been credited after 60 minutes, please contact our Support Team via the Chat button and create a ticket by selecting Deposit Troubleshooting.
To help us investigate your payment, please provide proof of payment that clearly shows the following details:
Payment amount.
Date and time of the transaction.
Transaction number or ID.
Sender's and recipient's details.
Once you've submitted your ticket, you can track its status. Our team will update you as soon as we receive feedback from the payment provider regarding your deposit.