If your withdrawal hasn't arrived in your bank account, please follow these steps:
1. Check your withdrawal status
Once you submit a withdrawal request, it may take up to 24 hours for it to be approved. Please check your account to make sure your withdrawal is no longer pending.
2. Allow time for processing
After your withdrawal is approved, the payment provider may need additional time to process the payment and transfer the funds to your bank account.
3. Contact our Support Team if you haven't received your funds
If your withdrawal has been approved and processed but the funds still haven't arrived, please contact our Support Team and provide a bank statement in PDF format.
The statement must include:
All transactions from the date your withdrawal request was created up to the present day.
Your full transaction history for this period.
Your name as the account holder.
Your bank account details.
Once we receive your bank statement, we can investigate the payment further.